Terms of service


Please read these Terms and Conditions (Terms and Conditions) carefully before using this website and any content of “PALPA” on social networking sites (including without limitation Facebook, Instagram and LinkedIn) (together:the Site)These Terms and Conditions will apply to and be understood to be incorporated into all visits to and use of the Site, as well as the Content (as defined below), information, recommendations, products and/or services offered to you on or through the Site.By accessing and using the Site, you agree to these Terms and Conditions in their entirety, in addition to any other laws or regulations that are applicable to the Site and the Internet.If you do not accept these Terms and Conditions in their entirety, please leave the Site.


The Site is operated by “The Palpa Company SPA”, (hereinafter PALPA) a company legally constituted under the laws of the Republic of Chile, RUT No. 77.184.137-6, domiciled at Manquehue Norte 1260 Vitacura.


All content that appears on the Site, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (Content), is the property of “PALPA ” and its affiliated companies, its licensors and/or its content providersAll elements of the Site, including but not limited to the overall design and Content, may be protected by copyright, moral rights, database rights, trademark regulations, and other laws relating to copyright. intellectual or industrial propertyExcept as expressly permitted in this or any other agreement with “PALPA”, no part or element of the Site or its Content may be copied or retransmitted by any means.The Site, its Content and all related rights will continue to be the exclusive property of"PALPA", its affiliated companies, or its licensors, unless expressly agreed otherwise.All rights reserved.


The copyright of all the Content belongs and will continue to belong to"PALPA", its affiliated companies, or its licensors as appropriate.Except as otherwise provided in specific documents on the Site, you are authorized to view, reproduce, print, and download Content found on the Site for personal, informational, and non-commercial purposes only.You may not modify materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content.You may not reuse any content without first obtaining the consent of “PALPA”For purposes of these terms, the use of such Content on any other website or networked computer environment is prohibited.You may not remove any copyright, trademark, or other proprietary notices from Content found on the Site.

All trademarks, service marks, logos and trade names that appear on “PALPA” products, registered or not (including, but not limited to:the word mark “PALPA”, (other logos or marks that “PALPA ” may have) will continue to be the exclusive property of “PALPA” and are protected by applicable laws and treaties on trademarks.You may not use, copy, reproduce, republish, upload, post, mail, transmit, distribute, or modify the Trademarks in any way, including in product packaging and distribution-related advertising or publicity. of material on the Site, without the prior written consent of"PALPA"The use of the Trademarks on other websites or networked computer environments, for example, the storage or reproduction of (a part of) the Site on external Internet sites or the creation of links, hypertext, links or deep links, is prohibited. between the Site and any other Internet site, without the express written consent of “PALPA”.


The Site and the Content are free and provided"as is"without any warranty of any kind.The information on the Site is for general information purposes only and does not constitute advice.

"PALPA"does not declare or guarantee that the information and/or services included in the Site are accurate, complete or current, nor that the Site or the server that makes the Site available are free of viruses or any other harmful component.In addition, “PALPA” will not provide any specific IT infrastructure or connectivityTherefore,"PALPA"cannot declare or guarantee that the Site will not suffer interruptions or be free of errors."PALPA"does not offer guarantees or representations regarding the use of the Content on the Site in terms of accuracy, precision, suitability, usefulness, timeliness, reliability, etc.but in accordance with the law.


Your use of the Site is at your own risk.Neither"PALPA", nor any of its employees, officials, directors or agents, nor any other party involved in the creation, production or distribution of the Site will be responsible for any direct, indirect, special, consequential, or other damages. resulting from, or inability to use, the Content on the Site, including damages caused by viruses, inaccuracies, incomplete Site information, or product performance, or any other damages arising out of or in connection with these Terms and Conditions but in accordance with the law.


For your convenience and to improve the use of the Site, links to Web sites owned and controlled by third parties may be provided from time to time.These links take you out of the service and the Site of"PALPA"and are beyond the control of"PALPA"This includes links to our associates who may use the “PALPA” Trademarks as part of a co-branding agreement.Sites that you may link to have their own separate terms and conditions, as well as their own privacy policy."PALPA"is not responsible and cannot be held responsible for the content and activities of these sitesTherefore, your visit or access to these sites is under your full responsibility.

Please note that these other sites may send their own cookies to users, collect data or request personal information and therefore you are advised to check the terms of use and privacy policies of these other websites before using them.                                             


You are prohibited from using the Site to post or transmit any User Generated Content (as defined below) that infringes or may infringe any intellectual property right of any third party or that is threatening, false, misleading, subversive, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminatory, or illegal, or that may constitute or encourage conduct that would be considered a criminal offense, or that may otherwise give rise to civil liability or violate any law“PALPA” may deny you access to the Site at any time at its sole discretion, and this could include situations in which “PALPA” considers that your use of the Site violates any of these Terms and Conditions and/or applicable laws. .

Similarly, you are prohibited from using the Site to advertise or offer goods or services not expressly authorized, in advance and in writing by"PALPA".


"PALPA"informs you that in accordance with applicable legislation, all opinions, observations, comments, graphic material, graphics, photographs, links, questions, suggestions, information, videos and other materials that you or any other user of the Site send to the Site or transmit using the Site (User Generated Content) will be considered non-confidential and non-proprietary“PALPA”, only acts as a passive channel for the distribution of User-Generated Content and does not assume any responsibility or liability to you or any third party for the content or accuracy of User-Generated Content.“PALPA”, will not continuously monitor the User Generated Content posted by you or moderate between users, nor will it have the obligation to do so.Notwithstanding the foregoing,"PALPA"clarifies that any observation, opinion, comment, suggestion and other information expressed or included in the Content generated by the user does not necessarily represent that of"PALPA"Any use of User Generated Content by you shall be solely at your own risk.“PALPA” assumes no responsibility and is not responsible that any User-Generated Content submitted or transmitted by you is originally yours, and that you do not copy the work of any third party or otherwise infringe the intellectual property rights of any third party, privacy rights or personality rights, and does not contain any defamatory or libelous statement"PALPA"may exercise actions aimed at indemnifying"PALPA", and collect the costs, expenses, damages, losses and liabilities incurred or suffered by"PALPA"or its related to any content generated by the user sent or transmitted by you. or for any other use by you of the Site.

“PALPA” reserves the right, at its sole discretion, to block or remove (in whole or in part) any User-Generated Content sent or transmitted by you and that “PALPA” finds to be in disagreement with these Terms and Conditions ( including materials that infringe or may infringe the intellectual property rights of third parties, rights to privacy or rights of personality) or that, in another way, are not considered acceptable by “PALPA”.

We will be grateful to notify “PALPA” in writing in a timely manner (see how to contact us below for contact information) any user-generated content (or any other content) that violates these Terms and Conditions.We would appreciate providing"PALPA"with the necessary information so that"PALPA"can investigate whether that User-Generated Content (or any other content) violates these Terms and Conditions."PALPA"will make its best efforts to investigate any complaint and will adopt, at its sole discretion, the measures that"PALPA"deems appropriate.However, “PALPA” does not guarantee or represent that it will block or delete (in whole or in part) said content generated by the user or any other content.


If you have any questions or comments about the Site or these Terms and Conditions or if you wish to make a complaint in relation to the Site (or its Content), contacto@palpa.cl


“PALPA” reserves the right, at its own discretion, to change, modify, add or remove any part of these Terms and Conditions at any time.Please check these terms periodically for any such changes.Your continued use of the Site after changes to these Terms and Conditions have been posted will mean that you accept those changes.


Each provision of these Terms and Conditions shall be construed separately and independently of the other provisions.If any provision is held invalid, void or ineffective, that provision will be deemed severable and will not affect the effectiveness of the remaining provisions of these Terms and Conditions.


By accepting the terms and conditions, the user accepts that:

  • The colors of the products seen in the photos may vary due to multiple factors, including the configuration of the screen.
  • Products are subject to availability
  • In photographs of the products offered in"PALPA", there will be other separate products that complement our products, which do not necessarily have to be in stock.

If you wish to contract, request information, access special promotions or make payments on this site, the user must be of legal age (18 years in Chile) and is responsible for their account, their password must be confidential, personal and non-transferable, in In case of unauthorized activity, the page must be notified immediately.

"PALPA"sells products that can be used by children, which can only be purchased by people over 18 years of age (adults) through any of the payment methods available on the site.If you are under 18 years of age you can use this site only through your parents or your legal representative.

The exchange rate will be in Chilean Pesos (CLP), which include VAT


The promotions offered in"PALPA"are not necessarily the same as those offered by other sales channels used by sellers, such as physical stores, press, catalogs or others, unless expressly stated on this Site or in the advertising that carried out by the Bidding Companies for each promotionIn the cases that the Site contains promotions that consist of the free or reduced delivery of a product for the purchase of another, then the dispatch of the good that is delivered free of charge or at a reduced price, will be made in the same place to which the product is dispatched. bought.


In the contracts concluded through the “PALPA” website, the User may withdraw from the contract concluded as stipulated by law, unless a certain offer expressly contemplates that this possibility does not exist.


When buying a product and it does not have the reported characteristics, is received damaged or incomplete, the customer can change it or request a refund directly from the seller.In the event of a fault or defect occurring within the first 90 days, the customer may request a free repair or the return of the product with a refund.This after being reviewed by the supplier as long as the product has no damage attributable to misuse by the customer.